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help you ask the right questions, and work through the layers of a problem to uncover what's really going on.At this stage, it's also important to ensure that you look at the issue from a variety of perspectives.
Without one, your solutions may be ineffective, or you'll get stuck and do nothing, with sometimes painful consequences.
There are four basic steps in solving a problem: Steps 2 to 4 of this process are covered in depth in other areas of Mind Tools.
Get things off your chest with him and discuss your possible responses going forward.
Steffani Cameron is a professional writer who has written for the Washington Post, Culture, Yahoo! Some writing projects have included ghost-writing for CEOs and doing strategy white papers.
When problem solving isn’t working, or things haven’t quite escalated to the point of confrontation, managing your interactions and reactions is the way to go.
Maybe there’s a co-worker you just dislike, or you have to deal with someone whose work ethic doesn’t match yours.If you’ve ever shrugged off a few tough days on the job with “work is just work”, you’re not alone.People grow complacent about issues in the workplace because jobs are expected to come with adversity and challenges, but that doesn’t mean it’s OK.In these instances, the seven steps may not be as practical or helpful.Those can be the moments when it’s best to turn to someone whose opinion about professional matters is one that you trust — ideally, someone outside of the workplace so it can’t come back to bite you.She frequently writes for corporate clients representing Fortune 500 brands on subjects that include marketing, business, and social media trends.Having good, strong problem solving skills can make a huge difference to your career.For example, if performance in your department is substandard, you might think the problem is with the individuals submitting work.However, if you look a bit deeper, the real issue might be a lack of training, or an unreasonable workload.A very significant part of this involves making sense of the complex situation in which the problem occurs, so that you can pinpoint exactly what the problem is.Many of the tools in this section help you do just that.