Conflict Management Case Studies With Solutions

Conflict Management Case Studies With Solutions-4
The UN Agency were keen to maximise the positive and creative potential of constructive conflict and the ability of staff to manage conflict proactively while minimising the impact of destructive conflict.Through one-on-one interviews and staff surveys, CEDR consultants conducted a training and needs analysis in English and French.

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Participants apply real-time change projects using The Change Map™ tool to increase the quality of their thinking, strategizing and execution of their change project.

A multi-disciplinary team from your company is led through the process by Connective Intelligence Inc.

CEDR then worked with Pw C to organise training days throughout the country while ensuring that feedback and review processes occurred with all facilitators at the completion of every training day.

Due to a range of factors, a negative culture had developed and team members were in conflict between themselves and with their manager.

A significant study was conducted by the organisation that concluded that there was “…a stress level of 80% and burn out rate of 65% for staff involved in conflict…caus [ing] [an] estimated efficiency loss of $30.6 million.”After designing the training based on study results and input from senior management at the UNHCR, CEDR delivered conflict management, mediation skills for managers, training for trainers and mediation skills training in 7 countries with over 605 staff over 18 months.“Working with CEDR has been an excellent experience.

Its approach to conflict management is useful in all levels of our hierarchy” - Senior Manager100% rated the training as ‘Very good’ or ‘Excellent’.There were two main elements of the training: The training of a team of in-house mediators and working staff from across the organisation in providing practical conflict management skills.Challenges include managing up the line, having difficult conversations with peers and coping with inter-cultural differences.CEDR were engaged with a simple objective: to enable the employees to operate as a team rather than a group of individuals in conflict.One-to-one conversations with each team member helped to understand what they felt the issues to be addressed were.Having recognised their needs, CEDR worked with their Diversity Manager to design a 2 day course.The course was delivered by 2 CEDR consultants and included participants from their People, Legal, and Diversity teams.Overall results were very positive and played a large part of the organizational development programme of HMRC.After designing the initiative in collaboration with Pw C, CEDR consultants held a “train-the-trainers” day to 30 small-group facilitators.We present a series of interlocking management systems, which your team works through.A mix of styles is used with people working either individually, in single discipline sub-teams or in multi-discipline sub-teams, according to the task involved.


Comments Conflict Management Case Studies With Solutions

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